Feeds Manager

Managing Posts in Feeds Manager

Feeds Manager lets SuperAdmins create and manage feed templates (posts) that are delivered to users in the platform Feed.

⚠️ Feed posts are applied to users automatically (every 20 minutes). Draft posts are not shown to users.

Steps

1. Open the platform and login as a SuperAdmin.
2. Go to “Gamification” and select “Feeds Manager”.
3. Review the list of existing posts and their status:
   - “Published” means the post is already published.
   - “Draft” means the post is saved but not published.
4. Use filters to find a post: enter an “ID” or “Caption”, select values in dropdowns (for example “User Categories” or
   “Is Active?”), set the “Published At” date range, then click the search button.
5. To clear filters, click the reset (X) button.
6. Click “ADD” to create a new post.
7. Fill in the post settings:
   - “Caption” — internal name shown in the list.
   - “User Categories” — who will see this post (for example “Student” or “All”).
   - “Is Active?” — enable if the post should be used by the feed.
   - “Is Send Notification?” — enable if users should receive a notification.
   - “Promote Unliked Posts?” — enable if the post should be promoted when it is not liked.
8. Fill in the post content for all available languages and attach files if needed.
9. If you need gamification mechanics, configure:
   - “Need” — what the user must have in inventory to publish and react to the post.
   - “Withdraw” — what will be removed when the user reacts to the post.
   - “Rewards” — what the user will receive after reacting to the post.
10. Click “Submit” to save the post.
11. Make the post visible to users: make sure the post is “Published” and “Is Active?” is “Enabled”.
12. To edit an existing post, click next to the post, open the edit action, update the fields, then click “Submit”.

View and Moderate Post Comments and Reactions

To view and moderate comments on published posts:

1. Go to the "Gamification" menu section and select "Feeds Manager".
2. Find the required post, click the context menu button on the right, and select the "Comments" option.
3. A list of all comments left by users under this post will be displayed, including the comment date and the name of the user who posted the comment.
4. If a comment violates moderation rules and needs to be removed, click the "Remove" button to the right of the comment.
5. To sort comments by date from oldest to newest or vice versa, click the "Creation Date" column header:
   • ▼ - sort comments from newest to oldest;
   • ▲ - sort comments from oldest to newest;

To view and moderate reactions on published posts:

1. Go to the "Gamification" menu section and select "Feeds Manager".
2. Find the required post, click the context menu button on the right, and select the "Reactions" option.
3. A list of all reactions (likes) left by users on this post will be displayed, including the reaction date and the name of the user who left the reaction.
4. If a reaction needs to be removed, click the "Remove" button to the right of it.
5. Reactions can be filtered by date using the "From" and "To" date range filters located above the reactions list.

How to View the List of Users for Whom a Post Was Published

To view the users for whom a post was published in the Feed Manager:

1. Go to the "Gamification" menu section and select "Feeds Manager".
2. Find the required post, click the context menu button on the right, and select the "Posts" option.
3. A list of users for whom the post was published, along with the publication date, will be displayed.
4. The list can be sorted in ascending or descending date order by clicking the "Date" column header.