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Changing a Student`s Email

Changing Student’s Email or Password

⚠️ Changing a student’s email updates their login credentials for the platform.

⚠️ Administrator rights are required.

Steps

  1. Go to “Students” section in the menu panel on the left and open the list of students. Use the search filter to find the required student.
  2. Click Actions next to the student’s name and select “Credentials” from the menu.
  3. In the “Email” field, delete the old address and enter the new one — it must be correct and valid, as the new login credentials will be sent to the student at this email address.
  4. If you need to change the password, click the “Change” button next to the “Password” field. The system will automatically generate a new password. The password will be copied to the clipboard.
  5. Click “Submit” to apply the changes. Once the data is saved, the student will receive an email at the specified address containing the login credentials (email and the password generated by the system). The student can later change their login credentials in the account “Settings.”
  6. Verify the result — the new email address should appear in the student’s profile, and the student will be able to sign in using the updated email.

When trying to change a student's email address, the system displays a message that this email address already exists

If, when trying to enter or change a student's email address, the system displays a message that this email address already exists, it means that the student already has an account registered on the platform with this email address.

This account may belong to another school's workspace, or no school may be assigned to the student's account at all (the student was previously removed or expelled from a school), and the account simply exists on the platform as a regular user.

Please note that removing a student from a school's workspace does not delete the student's account from the platform. The student's account remains active; it is simply temporarily not connected to any educational institution workspace.

To add the existing student's account to the required school's workspace, follow these steps:

  1. Go to the "Invitations" section of the menu.
  2. Generate a registration link for the required school's workspace with the "Student" role. See the user guideline "Generating an invitation link for registration in a school's workspace".
  3. Send the link to the student.
  4. When the student follows the link, the system will notify them that they already have an account with this email address and that they need to sign in by clicking the "Sign In" button.
  5. After signing in, the system will notify the student that they have been invited to join the school's workspace as a student.
  6. The student must click the "Join" button.
  7. After that, the student will successfully sign in to their existing account, which will already be automatically added to the required school's workspace.