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Change Teacher Login Credentials

Changing Teacher Credentials (for School Administration)

⚠️ You can change the email, password, or both. The password is generated after pressing the "Change" button and copied to the clipboard, but it is not displayed.

Steps

  1. Open the "Staff" section.
  2. Next to the required teacher, click the Actions and select "Credentials".
  3. If necessary, enter a new email in the "Email" field.
  4. To change the password, click "Change" — a new password will be generated and copied to the clipboard (it is not shown on the screen).
  5. Click "Submit".
  6. Clipboard, where the changed password has been copied, is a temporary place in the device's memory where copied information is stored. You can paste the copied text into another location using the Ctrl + V keyboard shortcut, or right-click and select "Paste". This option is useful if you need to send the password to the account owner through another communication channel, such as a messenger, chat, etc.
  7. Updated login data will be sent to the email address specified in the form.

Useful to Know

  • To change only the email: change the Email field and click "Submit" — the password will remain the same.
  • To change only the password: click "Change" without changing the Email field — the email will remain the same.
  • Email and password: change the Email and click "Change", then "Submit" — both values will be updated.

When trying to change or assign a teacher's email address, the system displays a message that this email address already exists on the platform

If, when trying to enter or change a teacher's email address, the system displays a message that this email address already exists, it means that the teacher already has an account registered on the platform with this email address.

This account may belong to another school's workspace, or no school may be connected to the teacher's account at all (the teacher was previously removed from their previous school after leaving the school), and the account simply exists on the platform as a regular user.

Please note that removing a teacher from a school's workspace does not delete the teacher's account from the platform. The teacher's account remains active; it is simply temporarily not connected to any educational institution workspace.

To add the existing teacher's account to the required school's workspace, follow these steps:

  1. Go to the "Invitations" section of the menu.
  2. Generate a registration link for the required school's workspace with the "Teacher" role. See the instructions "Generating an invitation link for registration in a school's workspace".
  3. Send the link to the teacher.
  4. When the teacher follows the link, the system will notify them that they already have an account with this email address and that they need to sign in by clicking the "Sign In" button.
  5. After signing in, the system will notify the teacher that they have been invited to join the school's workspace as a teacher.
  6. The teacher must click the "Join" button.
  7. After that, the teacher will successfully sign in to their existing account, which will already be automatically added to the required school's workspace.